Goodman Privacy Policy

At Goodman Casino, we are committed to protecting your personal data and respecting your privacy whenever you use our website, register an account, or play our games. This Goodman Casino privacy policy explains what information we collect, why we collect it, how we use it, and the rights you have over your own data. By accessing Goodman Casino.com or creating an account with us, you agree to the practices described below.

Who We Are and What This Policy Covers

Goodman Casino is operated by Novatrix SRL, registered in Costa Rica under registration number 3-102-893958, with its registered office in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. Our platform is licensed by the Tobique Gaming Commission under e-gaming licence No. 0000002. Please note that Paysafe transactions made through our site are processed by Tronabriz Limited, which may also handle certain payment-related data as part of that transaction flow. This policy applies to all visitors and registered players who use our casino and live casino services, including anyone searching for goodman casino online, goodman casino canada, or goodman casino en ligne.

Information We Collect

We collect several categories of information in order to provide our services, comply with our legal obligations, and keep our platform secure. When you create an account or browse goodman casino, we may gather:

• We collect your full legal name, date of birth, residential address, and e-mail address at registration.
• We gather identity verification documents such as a government-issued photo ID, passport, driving licence, or national ID card.
• We request proof of address, such as a utility bill or bank statement, and proof of payment method, including card images or e-wallet screenshots.
• We record your deposit and withdrawal history, wagering activity, and game play across our slots, live casino, and table games.
• We log technical data such as your IP address, device type, browser information, and login timestamps.
• We may store recordings or notes from phone calls when a live verification call is required.

How We Use Your Data

We use the information we collect to operate Goodman Casino responsibly and to deliver the experience you expect from us. Specifically, we use your data to verify your identity in line with our Know Your Customer obligations, to process deposits and withdrawals, to prevent fraud and money laundering, and to ensure compliance with our license from the Tobique Gaming Commission. We also use your information to personalise bonus offers, including our Welcome Pack and weekly promotions such as the Monday Boost or Midweek Match, and to manage your participation in our loyalty program and VIP club. Where you have contacted our support team via live chat, e-mail, or phone, we retain that correspondence to resolve your enquiry and maintain quality standards.

Marketing Communications

We may send you promotional e-mails about new games, bonuses, and tournaments if you have opted in to receive them. You can withdraw your consent at any time by using the unsubscribe link in any marketing e-mail or by contacting our support team directly. Please note that players from Sweden, Croatia, Serbia, France, Israel, and the United States are excluded from all bonuses, VIP rewards, and comp points, and therefore will not receive bonus-related marketing specific to these programs.

Legal Basis for Processing

We process your personal data on several legal grounds, including the performance of our contract with you when you register and play at Goodman Casino, our compliance with gaming, anti-money-laundering, and tax regulations, and our legitimate interest in preventing fraud and securing our platform. Where required, we also rely on your explicit consent, particularly for marketing communications and certain cookie-based tracking.

Sharing of Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our services. This includes payment processors such as Tronabriz Limited for Paysafe transactions, banking partners handling bank transfers, identity verification providers, regulatory bodies including the Tobique Gaming Commission, and alternative dispute resolution services such as EGIS. We may also disclose information to law enforcement agencies where legally required, and to our game providers where necessary for fraud prevention or game-related investigations.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, tax, and regulatory obligations. If your account shows no login or gameplay activity for 12 consecutive months, it is classified as dormant, and a monthly maintenance fee of 25 EUR is charged from your remaining balance, as described in our terms. We retain KYC documents, transaction records, and communication logs for as long as required by applicable gaming and financial regulations, even after an account is closed.

Your Rights

We want you to feel in control of your own information. Depending on your country of residence, you may have the following rights regarding your personal data held by Goodman Casino:

• You have the right to request access to the personal data we hold about you.
• You have the right to ask us to correct inaccurate or incomplete information.
• You have the right to request erasure of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to request a copy of your data in a portable format.
• You have the right to lodge a complaint with a relevant data protection authority or escalate disputes through EGIS at [email protected].

To exercise any of these rights, please contact our support team at support@Goodman Casino.com, and we will respond as promptly as possible.

Security of Your Data

We use industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our servers and payment systems are secured with encryption, and access to sensitive player information, including documents submitted during verification, is restricted to authorised staff only. While we work hard to safeguard your data, we encourage you to use a strong password and keep your login credentials confidential at all times.

International Data Transfers

Because we serve players across Europe, Austria, Germany, France, Canada, Australia, New Zealand, South Africa, India, Saudi Arabia, and Norway, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica where our company is registered. Wherever such transfers occur, we take reasonable steps to ensure your data continues to receive an appropriate level of protection.

VPN Use and Restricted Territories

We do not permit the use of VPNs or similar tools to bypass our geographic restrictions, and doing so may result in confiscation of winnings and closure of your account. Goodman Casino is not available to residents of a number of restricted countries, and we process location-related data, including IP address information, specifically to enforce these restrictions and comply with our licensing obligations.

Cookies

We use cookies and similar technologies to operate our website, remember your preferences, and analyse how our platform is used. For full details on the specific cookies we use and how you can manage them, please refer to our separate Cookie Policy.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. If you continue to use Goodman Casino after changes are published, you accept the revised policy.

Contact Us

If you have any questions about this privacy policy, how we handle your personal data, or your rights as a player at Goodman Casino, please reach out to our support team at support@Goodman Casino.com, available through live chat 24/7. Affiliate-related enquiries can be directed to affiliates@Goodman Casino.com.