Our Goodman Responsible Gaming

Our Commitment to Safer Play

We at Goodman Casino operate under the oversight of the Tobique Gaming Commission, which requires us to maintain strict responsible gambling standards. Our licence number 0000002 is proof that we follow recognised rules designed to protect players, and we go beyond the minimum requirements whenever we can. Our Goodman Casino compliance team regularly reviews our policies to keep them aligned with industry best practice.

We also work with EGIS, an independent alternative dispute resolution body, so that if you ever feel a decision on your account was unfair, you have a neutral party to turn to. You can contact them directly at [email protected] if a disagreement with us cannot be resolved through our own support channels.

Tools We Offer to Keep You in Control

Our Goodman platform gives you several practical tools to manage your play. We encourage every player to explore these options early, before they feel necessary, because setting limits while you are calm and in control is always the best approach. Here at Goodman Casino, these features are available directly from your account settings, and our support team is happy to walk you through them if you need assistance.

• Deposit limits - daily, weekly or monthly caps on how much you can add to your account.
• Loss limits - restrictions on the amount you are willing to lose over a set period.
• Wager limits - a cap on how much you stake across sessions.
• Session time reminders - notifications that let you know how long you have been playing.
• Reality checks - pop-up reminders that encourage you to pause and reflect on your activity.
• Self-exclusion - a period during which your account is suspended and you cannot log in or deposit.
• Cool-off periods - shorter breaks for players who want a temporary pause rather than full exclusion.

At Goodman Casino, we process these requests quickly, and once a limit is set, we will not increase it immediately even if you ask us to - we apply a cooling-off period before any upward change takes effect. This gives you time to reconsider and helps prevent impulsive decisions.

Self-Exclusion at Goodman Casino

If you feel that you need a longer break, our self-exclusion programme allows you to close your account for a fixed period, ranging from several months to an indefinite suspension. During this time, we will not send you any marketing communications, and you will not be able to log in, deposit or place bets with us. We at Goodman Casino honour every self-exclusion request without exception, and reactivation only happens after the chosen period has expired and you have confirmed, in writing, that you wish to return.

Deposit and Spending Limits

Our minimum deposit starts at 20 EUR, but how much you choose to deposit beyond that is entirely up to you. We recommend setting a personal deposit limit that fits comfortably within your budget. Our Goodman account dashboard makes this simple - you can adjust your limits at any time, and lowering a limit takes effect immediately, while raising one requires a short waiting period for your safety. Players can manage all of this easily after a quick Goodman login, directly from their account dashboard.

Recognising the Signs of Problem Gambling

We want every player at Goodman Casino to be aware of the signs that gaming may be becoming a problem. We encourage you to pause and reach out to our support team if you notice any of the following in your own behaviour:

• Spending more time or money than you originally planned.
• Chasing losses by depositing again to try to win back money.
• Borrowing money or using funds meant for essentials to play.
• Feeling anxious, irritable or preoccupied with gaming when you are not playing.
• Hiding your gaming activity from family or friends.
• Neglecting work, relationships or responsibilities because of play.

If any of this sounds familiar, our Goodman Casino support team is here to listen without judgement and to help you set up the tools you need, whether that is a deposit limit, a cool-off period, or full self-exclusion.

Age Verification and Account Protection

Our Goodman platform is strictly for adults, and we require every player to confirm they meet the legal gambling age in their jurisdiction before registering. As part of our verification process, we ask for a government-issued photo ID, proof of address and proof of payment method. This is not only a regulatory requirement but also an important safeguard that helps us keep minors and vulnerable individuals off our platform. We at Goodman Casino take this process seriously, and withdrawals remain pending until verification is fully completed.

We also monitor accounts for unusual activity, and Bitcoin players must complete identity verification before they are able to deposit or place any bets, ensuring that every player on our platform has been properly checked from the very first transaction.

Restricted Regions and Bonus Exclusions

As part of our responsible approach, Goodman Casino does not accept players from certain countries, and we exclude players from specific regions from Goodman bonus offers, VIP rewards and comp points, including Sweden, Croatia, Serbia, France, Israel and the United States. We also restrict weekday promotional bonuses for cryptocurrency players and players from Sweden. These measures reflect our commitment to complying with local regulations and protecting players in markets where additional caution is required.

We also prohibit the use of VPNs to bypass our geographic restrictions. If we detect that a player has used a VPN to access Goodman Casino from a restricted location, we reserve the right to confiscate any winnings associated with that activity. This policy exists to protect both our platform and our players by ensuring that everyone plays under the correct regulatory framework for their region.

External Support Organizations

We at Goodman Casino believe that professional, independent support is an essential part of responsible gaming. If you or someone you know needs help managing gambling behaviour, we encourage you to reach out to one of the trusted organizations below. These services are free, confidential and available to anyone, regardless of where you play.

Our Goodman team can also provide direct links and contact details for these organizations if you reach out to us through live chat or email. We are always ready to point you toward the right resource.